The top panel on the Workbench is a listing of your issues. This collection of issues includes those you have created as well as those created by your contacts through the customer portal. If you are an administrative user you will see all the issues in the entire system. This allows business owners to keep track of issues and problems so that they can determine if there are root causes that should be addressed.
NOTE: The issue panel on the workbench is not where you create a new issue. Since MioWorks.com is people centric, you need to start with a person to add a new issue to the system. So to add a new issue, search or browse for the contact and then create a new issue. If the new issue is not associated to a contact then add it to your own personal contact record. (see we told you that all issue were associated to someone)
Looking closer at the workbench “your issue” panel you’ll see the following:
For each issue you’ll see the date submitted followed by the name of the contact (1). You may click on the contact name at any time to go direclty to the contact detail record. Next the description of the issue is displayed (2) as well as the type of issue (3) and the current status of that issue (4). Finally you have the “act-in-place” icons that allow you to view, edit, close or delete the issue.
